The responsibility of the Utility Billing Department is to provide effective assistance to the residents of Woodway in conjunction with water, sewer, and trash services. The Department reads and maintains water meters throughout the city and performs all functions in conjunction with the customer’s monthly utility bills. The Department processes in excess of 4,000 accounts in three cycles of utility bills each month.

Water, Sewer & Trash Rates

To review the rates for Water, Sewer, and Refuse Services, please see the Master Fee Schedule.

Sewer Rate Calculation

Did you know your sewer charge changes annually in April? Each household’s sewer rate is based on the average water consumption of their February and March water bills. This average is then calculated into the sewer rate formula that can be found on the Master Fee Schedule.


Payments can be made at City Hall located at 922 Estates Drive during normal 8 a.m. to 5 p.m. business hours Monday through Friday. Payments made after 4:30 p.m. will be posted on the next business day. We accept check, cash, and all major credit cards.

You can also pay through the following options:

  • Online payment portal
  • Payments can be sent by mail.
  • Payment Drop Box – A Drop Box is available for your convenience and is located in the City Hall parking lot. Payments deposited in the Drop Box are picked up at 8 a.m. Monday through Friday.

Other Important links for new residents