Woodway 311 is a non-emergency service portal that provides Woodway citizens a way to stay up to date on severe weather events, city-wide street & sewer projects. Citizens can also report high weeds, street issues, stray animals, junk cars, and more.

Important Phone Numbers

311 Customer Service line (254) 537-1441

City Hall Main: (254) 772-4480

Police, Fire and Medical Emergencies: (254) 772-4470

Water Customer Service: (254) 772-4480

Oncor: (888) 544-4877

Atmos Energy: Emergency Contact 866-322-8667 | Customer Service 888-286-6700

Ways to Access Woodway 311

  • 311 Mobile APP

Citizens can spot a problem, simply launch the app, select an issue, take a picture, and tap submit.

  • 311 Landline

Citizens can call the 311 Customer Service line (254) 537-1441

Monday-Friday (8:00 a.m. – 5:00 p.m.)

  • Email

Citizens can call email 311@woodwaytexas.gov and report and issue.

General Questions

How do I follow up on service requests?

Woodway’s 311 APP & Email will send an automatic “Service Request” to the corresponding department for their response. A reference number is assigned to each Service Request for tracking.

Can I use 311 to sign up for severe weather emergency notification requests?

Yes, all you need to do is download the app to sign up in order to receive updates on severe weather events, hazardous road conditions, or other notification topics.

Where do I go to report non-working streetlights?

You can call Oncor or visit their website to report non-working or damaged streetlights.


  • Automatic Email Response

An automatic email responsive will go to citizen notifying them that the city has received their submission.

  • Questions and Image Submittals

Questions and image submittals via APP will go directly to the Customer Service Desk at City Hall and forwarded to respective department head.

  • Follow Up

Each respective department will notify citizen of action taken or to be taken on each issue submittal within one week.

  • Push Notification

Public Safety will have access to “push notify” every citizen that downloads the APP of any important city news & weather-related issues.