**If you are wanting to set up automatic payments with a credit/debit card, please click here: Online Payments **

Please complete the following information to set up automatic payments using a bank account.

BANK DRAFT AUTHORIZATION AGREEMENT

I (we) hereby authorize the City of Woodway, hereinafter called City, to initiate debit entries to my (our) checking account indicated below. The depository financial institution (i.e. bank, credit union, savings & loan) named below, hereinafter called Bank, will receive and debit same entries to my (our) account. This authority is to remain in full force and effect until City and Bank has received written notification from me (or either of us) of its termination in such time and in such manner as to afford City and Bank a reasonable opportunity to act on it.

Please note that this will go into effect immediately. All bills paid via bank draft will state in the box under the amount due “***PAID BY DRAFT***”. We hope this proves to be a beneficial payment method for you. Should you have any questions please feel free to email the customer service department at customerservice@woodwaytexas.gov

(Please include a voided check for the indicated account, or a screenshot with the bank account name and number.)

New Residential Accounts

Woodway provides water, sewer, trash and recycling services. To start a new account for utility services, you can stop by City Hall or complete it online: Utility Billing – City of Woodway – Municipal Online Services

**Click on connect services, create an online account, and then follow the steps for establishing service**

A deposit is required when setting up new services.

For Residential – Owning: The deposit is $120. $20 is a service fee. The remaining $100 will be credited back to your water account after a year of timely payments.

For Residential – Renting: The deposit is $220. $20 is a service fee. The remaining $200 is applied to your final bill when services are terminated. Any leftover will be mailed to your forwarding address in the form of a check.

New Commercial Accounts

Woodway provides water, sewer, trash and recycling services. To start a new account for utility services, you can stop by City Hall or complete it online: Utility Billing – City of Woodway – Municipal Online Services

**Click on connect services, create an online account, and then follow the steps for establishing service.**

A deposit is required when setting up new services.

 

What do I do if I Have a Water Leak?

If you think you may have detected a water leak, it is important that you call Customer Service at 254.772.4480 or email: customerservice@woodwaytexas.gov. There may be assistance available to you for your water bill if you have a leak and it is repaired.

Is there any kind of adjustment to my bill if I have a leak?

To qualify, your consumption during the leak period must be over 15,000 gallons.

If you believe you qualify for an adjustment, fill out a Request for Water / Sewer Rate Adjustment Form or complete the form below. Your request will take approximately two weeks to process once it has been submitted to the Customer Service Department.

During this process, the Meter Reader will check your meter to make sure your leak has been repaired. We then calculate your adjustment, if applicable. (For more details, please read the policy of water use which is part of the Request for Water Rate Adjustment Form.) Once your request has been processed, you will be notified by e-mail.

Billing Cycle / Route Information

There are two billing cycles.

Cycle 1 is billed on the 15th of the month and bills are due by the last day of the month.

Cycle 2 is billed on the last day of the month and bills are due by the 15th of the following month.

Payments

Payments can be made at City Hall located at 922 Estates Drive during normal 8 a.m. to 5 p.m. business hours Monday through Friday. We accept check, cash, and all major credit cards.

You can also pay through the following options:

  • Online payment portal
  • Pay through IVR by calling 1-888-804-7560
  • Payments can be sent by mail.
  • Payment Drop Box – A secure drop box is available for your convenience and is located in the parking lot between City Hall and Community Services. The drop box is emptied at 8 a.m. Monday through Friday.

Other Important links for new residents

Customer Service

customerservice@woodwaytexas.gov

For assistance with your utility bill:

254.772.4480 option 2

To pay your utility bill over the phone:

1-888-804-7560

922 Estates Drive
Woodway, TX 76712

Hours

Monday – Friday

8 a.m. to 5 p.m.

Important Forms

Request for Commercial Water Service (PDF)

Request for Residential Water Service (PDF)

Request for Fire Hydrant Meter (PDF)

Bank Draft Authorization Form (PDF)

Request for Water/Sewer Rate Adjustment Form (PDF)

Master Fee Schedule (PDF)