New Accounts

Woodway provides water, sewer, trash and recycling services. To start a new account for utility services, please fill out the Water Service Application below. Please upload a clear copy of your drivers license or identification card. 

*You can also complete the PDF version by clicking here *

Once your application is processed, you will receive an email for the next steps. Please note that your application is placed in a queue once submitted, and applications are processed in the order that they are received. There may be a longer waiting period depending on the number of applications in the queue that day so please do not be alarmed if you do not hear back immediately after submitting your application.

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Have you previously lived in Woodway?

In an effort to reduce costs for residents, the City does not provide trash bins. We do however provide a 96 gallon recycle bin upon request.

Would you be interested in a complimentary 96 gallon recycling bin? *

Upload Driver's License

Woodway provides water, sewer and trash services. To start a new commercial account for utility services, please fill out the Water Service Application below. Please upload a clear copy of your drivers license or identification card.

*You can also complete the PDF version by clicking here *

Once your application is processed, you will receive an email for the next steps. Please note that your application is placed in a queue once completed by you and is processed in the order that they are received. This may require a longer waiting period depending on the number of applications in the queue that day so please do not be alarmed if you do not hear back immediately after submitting your application.

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What do I do if I Have a Water Leak?

If you think you may have detected a water leak, it is important that you call Customer Service at 254.772.4480 or email: customerservice@woodwaytexas.gov. There may be assistance available to you for your water bill if you have a leak and it is repaired.

Is there any kind of adjustment to my bill if I have a leak?

To qualify, your consumption during the leak period must be over 15,000 gallons.

If you believe you qualify for an adjustment, fill out a Request for Water / Sewer Rate Adjustment Form or complete the form below. Your request will take approximately two weeks to process once it has been submitted to the Customer Service Department.

During this process, the Meter Reader will check your meter to make sure your leak has been repaired. We then calculate your adjustment, if applicable. (For more details, please read the policy of water use which is part of the Request for Water Rate Adjustment Form.) Once your request has been processed, you will be notified by e-mail.

Billing Cycle / Route Information

There are two billing cycles.

Cycle 1 is billed on the 15th of the month and bills are due by the last day of the month.

Cycle 2 is billed on the last day of the month and bills are due by the 15th of the following month.

Payments

Payments can be made at City Hall located at 922 Estates Drive during normal 8 a.m. to 5 p.m. business hours Monday through Friday. Payments made after 4:30 p.m. will be posted on the next business day. We accept check, cash, and all major credit cards.

You can also pay through the following options:

  • Online payment portal
  • Payments can be sent by mail.
  • Payment Drop Box – A secure drop box is available for your convenience and is located in the parking lot between City Hall and Community Services. The drop box is emptied at 8 a.m. Monday through Friday.

Other Important links for new residents

Customer Service

customerservice@woodwaytexas.gov

254.772.4480 option 1

922 Estates Drive
Woodway, TX 76712

Hours

Monday – Friday

8 a.m. to 5 p.m.

Important Forms

Request for Commercial Water Service (PDF)

Request for Residential Water Service (PDF)

Request for Fire Hydrant Meter (PDF)

Bank Draft Authorization form (PDF)

Request for Water/Sewer Rate Adjustment Form (PDF)

Master Fee Schedule (PDF)