Woodway 311 is a non-emergency service portal that provides Woodway citizens a way to stay up to date on severe weather events, city-wide street & sewer projects. Citizens can also report high weeds, street issues, stray animals, junk cars, and more.
Important Phone Numbers
City Hall Main: (254) 772-4480
Police, Fire, and Medical Emergencies: (254) 772-4470
Water Customer Service: (254) 772-4480
Oncor: (888) 544-4877
Atmos Energy: Emergency Contact 866-322-8667 | Customer Service 888-286-6700
Ways to Access Woodway 311
- 311 Mobile APP
Citizens can spot a problem, launch the app, select an issue, take a picture, and tap submit.
Citizens can email 311@woodwaytexas.gov to report an issue.
General Questions
How do I follow up on service requests?
Woodway’s 311 app and email will send an automatic “Service Request” to the corresponding department for their response. A reference number is assigned to each Service Request for tracking.
Can I use 311 to sign up for severe weather emergency notification requests?
Yes, all you need to do is download the app to sign up in order to receive updates on severe weather events, hazardous road conditions, or other notification topics.
Where do I go to report non-working streetlights?
You can call Oncor or visit their website to report non-working or damaged streetlights.
Functions
- Automatic Email Response
An automatic email response will go to the citizen notifying them that the city has received their submission.
- Questions and Image Submittals
Questions and image submittals via app will go directly to the Customer Service Desk at City Hall and be forwarded to the respective department head.
- Follow Up
Each respective department will notify the citizen of action taken or to be taken on each issue submission within one week.
- Push Notification
Public Safety will have access to “push notify” for every citizen who downloads the app for any important city news & weather-related issues.